Practical AI for Business · Singapore & Southeast Asia

AI that pays for itself. Dashboards that show what matters.

We learned business on the shop floor, where every improvement either shows up in the till or it didn't happen. We bring that standard to AI: practical implementations measured in hours returned, customers kept, and dollars protected, with dashboards that prove it's working.

Built by operators, not vendors. CCXP certified. In SEA since 1996. · Score your CX in 90 seconds →

The Problem

Everyone's selling AI.
Almost nobody's implementing it properly.

Tool Overload

You've tried the apps

ChatGPT subscriptions, a few automations, maybe a chatbot. Useful, but scattered. Nothing connects to how the business actually runs, and nobody can say what it's saving.

Data Blindness

The numbers live everywhere

Sales in one system, costs in another, customer feedback in someone's inbox. By the time the monthly report arrives, the moment to act has already passed.

Vendor Theatre

Advice from people who've never run a P&L

Most AI consultants have never managed a team, chased an overdue invoice, or answered a customer complaint at 9pm. We have. That's why our solutions survive contact with reality.

The Shop Floor Test

Retail taught us where money hides.
AI is how we get it back.

Every row below starts with a moment our founder has lived on the floor, and ends with the number that moment is costing you. That pairing is the whole firm: real world on the left, P&L on the right.

On the floor
"A new range lands. Thirty stores, thirty different pitches by Friday."
On the P&L
Launch consistency
One two minute video briefing, every shift, every store, from day one.
WE MEASURE: briefing completion per branch · days to first sale per store
On the floor
"A regular walks out empty handed, and nobody finds out why until they stop coming back."
On the P&L
Retention
Spot the customers about to leave while there's still time to act, with a weekly save list, not a quarterly autopsy.
WE MEASURE: saves per week · revenue retained per month
On the floor
"The manager spends Sunday night building the weekly report instead of planning the week."
On the P&L
Hours returned
Reports, rosters, follow ups, and customer replies that build themselves, so the hours go back to selling and serving.
WE MEASURE: hours per week returned to the floor
On the floor
"Head office finds out in week three what the floor knew in week one."
On the P&L
Decision speed
The number that predicts next month's problem, on one page, every morning. Act on Tuesday, not at month end.
WE MEASURE: time from signal to action

Our measurement pledge: if we can't put a number on it, we won't propose it. Every engagement starts by agreeing what we'll measure, and the dashboard we build holds us to it in front of you, every week.

THE STANDARD: +132% REVENUE, +157% BOTTOM LINE (MELBOURNE CATERING) · +47% REVENUE, −23% COSTS (SINGAPORE PARTNERSHIP)
What We Do

Four ways we make AI practical

01 · Implement

AI Productivity Implementation

We find the hours your business loses every week, customer replies, quotes, rosters, reports, follow ups, and put AI to work on them. Real workflows, your tools, your team trained to run it. Measured in hours returned and revenue protected.

Learn more →
02 · See

Dashboards That Matter

Not forty charts nobody reads. One page showing the handful of numbers that drive your business, updated automatically, readable in two minutes. Built so you can spot a problem on Tuesday instead of in next month's report.

Learn more →
03 · Build

Custom Apps for Your Operations

Store visits, incident reports, process control, audits. Small, custom apps shaped around how your business actually runs, capturing data on the spot and feeding it straight into your dashboard. Built in weeks, not quarters, and proven across an 18 branch network.

See the apps →
04 · Deliver

CX & Operations Strategy

The foundation it all sits on. CCXP certified customer experience design and multisite operations expertise, from someone who has run 18 branches, opened megastores, and carried the P&L. AI amplifies a good operation. We make sure yours is one.

Learn more →
How We Work

No retainers you can't see the value of

We don't sell hours, and we don't lock you into anything you can't measure. Every engagement is scoped to a defined outcome, agreed before we start, with the payback identified in the first two weeks. If the diagnostic doesn't surface enough value to justify the build, we tell you, and you walk away owing nothing for what comes next.

Scoped

Not open ended

You know what we're building, what it should return, and when, before any work begins. No meter running in the background.

Payback first

Early wins fund the rest

We sequence the work biggest return first, so the early wins help fund the rest. You see results inside the first month, not a roadmap for next year.

Yours to keep

Capability, not dependency

The dashboards, the apps, the trained team, they belong to your business. We build capability, not dependency.

Want to know if your business is a fit? The first conversation is free and always will be.

Retail Use Case · AI Video Training

New product launches. Every store hears the same pitch, the same morning.

Our founder stood on the front line at Harvey Norman and ran 4x Best Store at Spotlight. He's watched what happens when a new product lands across dozens of stores.

The traditional way: head office writes a memo, a trainer visits when they can, each manager briefs their team in their own words, and three weeks later the pitch in store twelve sounds nothing like the pitch in store one. Your launch loses momentum branch by branch.

The new way: the moment a product is confirmed, we generate a two minute AI video briefing, the model, the key feature, the customer pitch, the objection answers. Every team member in the department watches it at the start of their next shift, on their phone, before the first customer walks in.

Consistent language and pitch across every store, from launch day one
Updates in hours, not training cycles, a price change or new feature goes out the same day
Completion tracked per branch, so you know who's briefed and who isn't
Works for product launches, promotions, compliance, and service standards
Custom Apps · Built Around Your Processes

Stop running operations on paper and chat threads

The work happens, the record doesn't. Findings scatter into photo threads and notebooks, and the same issue reappears in the same branch with nobody able to prove it. We build small, custom apps that capture the work as it happens, then feed it straight to your dashboard.

App 01

Store & Site Visits

Walk the floor with your phone. Findings, photos, scores, and actions captured on the spot, assigned to an owner before you leave the building, with every branch's history a tap away.

App 02

Incident Reports

An incident filed in two minutes reaches the right people the moment it's submitted. Photos, severity, follow up actions, and a complete audit trail, no more reconstructing events from a WhatsApp thread.

App 03

Process Control & Checklists

Opening checks, compliance routines, quality audits, completed on a phone, timestamped, and flowing into one view. You see which processes are actually being followed, branch by branch, week by week.

Customised to your business, integrated with the tools you already use, and live in weeks. These aren't concepts, we've built and run them across an 18 branch network.

What This Looks Like In Practice

A representative engagement

The picture below is a composite, drawn from real operational work across specialty retail and multisite service businesses in Singapore and Australia. We've combined and anonymised it to protect client confidentiality. The pattern, the sequence, and the kind of result are real, the company is illustrative.

The business
A specialty retailer running a network of large format stores, strong on range and floor staff, but with each store briefing customers in its own words and the weekly numbers stitched together by hand across a POS, a stock system, and a lot of email.
What we found · weeks 1–2
New ranges were landing inconsistently, the pitch in one store sounded nothing like the pitch in another by the end of the week. Managers were losing most of a day rebuilding the same weekly report. At risk customers were noticed only once they'd already stopped coming in.
What we built · weeks 3–6
A two minute AI video briefing for every new range, watched on shift before the first customer, so the pitch was consistent from launch day. A one page weekly dashboard pulling from all three systems automatically. A save list that flagged fading customers while there was still time to act.
What moved
  • Consistent launch messaging across every store from day one, tracked by branch
  • Close to a day a week per manager returned to the floor
  • Fading customers surfaced weekly, while a save was still possible

We'll agree what we measure with you before we start, and the dashboard holds us to it in front of you, every week.

A note on the headline numbers elsewhere on this site, those are real results from named individuals who agreed to be quoted. This composite exists to show the shape of the work, not to inflate the claim.

How an Engagement Runs

Diagnose. Build. Embed.

WEEK 1–2

Diagnose

We sit inside your business, not outside it. Where do hours leak? Which decisions are made blind? What do customers actually experience? You get a plain English report and a prioritised list, biggest payback first.

WEEK 3–6

Build

We implement the top two or three solutions, AI workflows, your dashboard, the connecting tissue between systems. You see working results inside the first month, not a roadmap for next year.

ONGOING

Embed

Your team is trained to own it. The dashboard tells you whether it's working. We stay on as lightly or as closely as you want, but the capability belongs to you, not to us.

Free Self-Assessment · 90 Seconds

How mature is your customer experience, really?

Five questions, no email required. Answer honestly and you'll get a candid read on where your CX sits today, and the single area most worth fixing first.

Question 1 of 5
Why Mayne & Loh

Operator credentials, not consultant theory

Our founder has led from the inside, as Store Director, Country Manager, and franchisee with his own money on the line. These aren't consulting clients. They're former employers. That's the difference.

Harvey Norman
Country Manager & Franchisee
Courts
Store Director
Spotlight
4x Best Store in Network
StorHub
Head of Ops, 18 Branches
24+
Years running retail
4
Countries
~30
Years in ASEAN
CCXP
Certified CX Professional
+132% REVENUE · +157% BOTTOM LINE

"Richard was able to sit down with me and go right through my business, pointing out areas where I can grow and helping me fully understand every aspect that affects my top and bottom line."

Mareesa Richards · Business Owner, Catering, Melbourne
+47% REVENUE · −23% COSTS

"Richard directly contributed to an increase of 47% in revenue and a 23% decrease in costs thanks to his creative approach in developing areas of the business."

Christian Mugnier · Strategic Partnerships, ZettaByte Pte Ltd
We Run On What We Sell

Our AI team is live on this site right now

We don't recommend anything we haven't built for ourselves. Mayne & Loh runs on the same practical AI we implement for clients: assistants handling support, sales, and coordination around the clock, while Richard handles every strategic conversation personally. Try them. That's the product demo.

Meet the team →

M
Mawar
Client Support
● ONLINE
A
Annie
Sales & Growth
● ONLINE
M
Matt
Operations
● ONLINE
H
Harvey
Consulting
● ONLINE
Before You Book

The questions operators actually ask

How long until I see results?

You see working output inside the first month. The diagnostic runs one to two weeks, and we build the first solutions in weeks three to six. We sequence biggest payback first, so the value starts early rather than arriving all at once at the end.

Do I have to replace my current systems?

No. We build the connecting tissue between the tools you already use, your POS, your spreadsheets, your inbox. Ripping out working systems is rarely the cheapest way to get value, and it's not how we start.

What do you need from my team?

A few hours in the first fortnight so we understand how the business actually runs, and one or two people who'll own the tools once they're live. We train your team to run everything themselves. The goal is your independence, not our retainer.

What if it doesn't work?

If the first two weeks don't surface enough payback to justify the build, we tell you plainly and you owe nothing for the build phase. We won't propose anything we can't put a number on, and that number is agreed with you up front.

Who owns the dashboards and apps afterwards?

You do. The capability belongs to your business. We can stay involved as lightly or as closely as you want, but you're never locked in to keep the lights on.

Is this only for big chains?

No. The work suits operators from a handful of sites up to mid size networks. If you're running multiple locations and your numbers live in too many places, you're in the right range. The first conversation will tell us both quickly.

What about my data?

Covered in detail below, but in short: your data stays yours, access is scoped to what the work needs, and we operate to Singapore PDPA standards.

Your Data Stays Yours

We work inside your business without taking it with us

When we say we sit inside your operation, that raises a fair question: who's touching my sales, my customers, my numbers? Here's how we handle it.

Your data stays yours

We never sell, share, or reuse your data, and we don't carry it to other clients. What we learn about your business stays with your business.

Access is scoped to the work

We only connect to the systems a given solution actually needs, with the minimum access required, and that access is removed when the work is done.

Built to Singapore PDPA standards

Customer data is handled in line with Singapore's Personal Data Protection Act, with the same care across the SEA markets we work in.

Confidentiality in writing

Every engagement is covered by a confidentiality agreement before we see a single number. If you compete with another client of ours, we'll tell you before we start.

You hold the keys

The dashboards and apps run on your accounts and your access, not ours. When an engagement ends, nothing of yours leaves with us.

Find out what AI should actually do for your business

Thirty minutes with Richard. We'll look at where your hours go, where your numbers hide, and what a practical first step looks like. No pitch, no jargon, no obligation.

Book a Free Working Session
FIRST CONVERSATION ALWAYS FREE · ALWAYS HONEST · ALWAYS ABOUT YOUR BUSINESS
The team is online. Questions about AI, dashboards, or training? Or take Harvey's free five question diagnostic.
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Who would you like to talk to?
Real expertise, available now. Richard handles every strategic conversation personally.
Our AI team is part of what we build for clients. Talking to them is the product demo. Everything important reaches Richard.
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