Practical AI for Business · Singapore & Southeast Asia

AI that pays for itself. Dashboards that show what matters.

We learned business on the shop floor, where every improvement either shows up in the till or it didn't happen. We bring that standard to AI: practical implementations measured in hours returned, customers kept, and dollars protected, with dashboards that prove it's working.

Built by operators, not vendors. CCXP certified. In SEA since 1996.

The Problem

Everyone's selling AI.
Almost nobody's implementing it properly.

Tool Overload

You've tried the apps

ChatGPT subscriptions, a few automations, maybe a chatbot. Useful, but scattered. Nothing connects to how the business actually runs, and nobody can say what it's saving.

Data Blindness

The numbers live everywhere

Sales in one system, costs in another, customer feedback in someone's inbox. By the time the monthly report arrives, the moment to act has already passed.

Vendor Theatre

Advice from people who've never run a P&L

Most AI consultants have never managed a team, chased an overdue invoice, or answered a customer complaint at 9pm. We have. That's why our solutions survive contact with reality.

The Shop Floor Test

Retail taught us where money hides.
AI is how we get it back.

Every row below starts with a moment our founder has lived on the floor, and ends with the number that moment is costing you. That pairing is the whole firm: real world on the left, P&L on the right.

On the floor
"A new range lands. Thirty stores, thirty different pitches by Friday."
On the P&L
Launch consistency
One two minute video briefing, every shift, every store, from day one.
WE MEASURE: briefing completion per branch · days to first sale per store
On the floor
"A regular walks out empty handed, and nobody finds out why until they stop coming back."
On the P&L
Retention
Spot the customers about to leave while there's still time to act, with a weekly save list, not a quarterly autopsy.
WE MEASURE: saves per week · revenue retained per month
On the floor
"The manager spends Sunday night building the weekly report instead of planning the week."
On the P&L
Hours returned
Reports, rosters, follow ups, and customer replies that build themselves, so the hours go back to selling and serving.
WE MEASURE: hours per week returned to the floor
On the floor
"Head office finds out in week three what the floor knew in week one."
On the P&L
Decision speed
The number that predicts next month's problem, on one page, every morning. Act on Tuesday, not at month end.
WE MEASURE: time from signal to action

Our measurement pledge: if we can't put a number on it, we won't propose it. Every engagement starts by agreeing what we'll measure, and the dashboard we build holds us to it in front of you, every week.

THE STANDARD: +132% REVENUE, +157% BOTTOM LINE (MELBOURNE CATERING) · +47% REVENUE, −23% COSTS (SINGAPORE PARTNERSHIP)
What We Do

Four ways we make AI practical

01 · Implement

AI Productivity Implementation

We find the hours your business loses every week, customer replies, quotes, rosters, reports, follow ups, and put AI to work on them. Real workflows, your tools, your team trained to run it. Measured in hours returned and revenue protected.

Learn more →
02 · See

Dashboards That Matter

Not forty charts nobody reads. One page showing the handful of numbers that drive your business, updated automatically, readable in two minutes. Built so you can spot a problem on Tuesday instead of in next month's report, and build what matters.

Learn more →
03 · Build

Custom Apps for Your Operations

Store visits, incident reports, process control, audits. Small, custom apps shaped around how your business actually runs, capturing data on the spot and feeding it straight into your dashboard. Built in weeks, not quarters, and proven across an 18 branch network.

See the apps →
04 · Deliver

CX & Operations Strategy

The foundation it all sits on. CCXP certified customer experience design and multisite operations expertise, from someone who has run 18 branches, opened megastores, and carried the P&L. AI amplifies a good operation. We make sure yours is one.

Learn more →
Retail Use Case · AI Video Training

New product launches. Every store hears the same pitch, the same morning.

Our founder stood on the front line at Harvey Norman and ran 4x Best Store at Spotlight. He's watched what happens when a new product lands across dozens of stores.

The traditional way: head office writes a memo, a trainer visits when they can, each manager briefs their team in their own words, and three weeks later the pitch in store twelve sounds nothing like the pitch in store one. Your launch loses momentum branch by branch.

The new way: the moment a product is confirmed, we generate a two minute AI video briefing, the model, the key feature, the customer pitch, the objection answers. Every team member in the department watches it at the start of their next shift, on their phone, before the first customer walks in.

Consistent language and pitch across every store, from launch day one
Updates in hours, not training cycles, a price change or new feature goes out the same day
Completion tracked per branch, so you know who's briefed and who isn't
Works for product launches, promotions, compliance, and service standards
Custom Apps · Built Around Your Processes

Stop running operations on paper and chat threads

The work happens, the record doesn't. Findings scatter into photo threads and notebooks, and the same issue reappears in the same branch with nobody able to prove it. We build small, custom apps that capture the work as it happens, then feed it straight to your dashboard.

App 01

Store & Site Visits

Walk the floor with your phone. Findings, photos, scores, and actions captured on the spot, assigned to an owner before you leave the building, with every branch's history a tap away.

App 02

Incident Reports

An incident filed in two minutes reaches the right people the moment it's submitted. Photos, severity, follow up actions, and a complete audit trail, no more reconstructing events from a WhatsApp thread.

App 03

Process Control & Checklists

Opening checks, compliance routines, quality audits, completed on a phone, timestamped, and flowing into one view. You see which processes are actually being followed, branch by branch, week by week.

Customised to your business, integrated with the tools you already use, and live in weeks. These aren't concepts, we've built and run them across an 18 branch network.

How an Engagement Runs

Diagnose. Build. Embed.

WEEK 1–2

Diagnose

We sit inside your business, not outside it. Where do hours leak? Which decisions are made blind? What do customers actually experience? You get a plain English report and a prioritised list, biggest payback first.

WEEK 3–6

Build

We implement the top two or three solutions, AI workflows, your dashboard, the connecting tissue between systems. You see working results inside the first month, not a roadmap for next year.

ONGOING

Embed

Your team is trained to own it. The dashboard tells you whether it's working. We stay on as lightly or as closely as you want, but the capability belongs to you, not to us.

Why Mayne & Loh

Operator credentials, not consultant theory

Our founder has led from the inside, as Store Director, Country Manager, and franchisee with his own money on the line. These aren't consulting clients. They're former employers. That's the difference.

Harvey Norman
Country Manager & Franchisee
Courts
Store Director
Spotlight
4x Best Store in Network
StorHub
Head of Ops, 18 Branches
24+
Years running retail
4
Countries
~30
Years in ASEAN
CCXP
Certified CX Professional
+132% REVENUE · +157% BOTTOM LINE

"Richard was able to sit down with me and go right through my business, pointing out areas where I can grow and helping me fully understand every aspect that affects my top and bottom line."

Mareesa Richards · Business Owner, Catering, Melbourne
+47% REVENUE · −23% COSTS

"Richard directly contributed to an increase of 47% in revenue and a 23% decrease in costs thanks to his creative approach in developing areas of the business."

Christian Mugnier · Strategic Partnerships, ZettaByte Pte Ltd
We Run On What We Sell

Our AI team is live on this site right now

We don't recommend anything we haven't built for ourselves. Mayne & Loh runs on the same practical AI we implement for clients: assistants handling support, sales, and coordination around the clock, while Richard handles every strategic conversation personally. Try them. That's the product demo.

Meet the team →

M
Mawar
Client Support
● ONLINE
A
Annie
Sales & Growth
● ONLINE
M
Matt
Operations
● ONLINE
H
Harvey
Consulting
● ONLINE

Find out what AI should actually do for your business

Thirty minutes with Richard. We'll look at where your hours go, where your numbers hide, and what a practical first step looks like. No pitch, no jargon, no obligation.

Book a Free Working Session
FIRST CONVERSATION ALWAYS FREE · ALWAYS HONEST · ALWAYS ABOUT YOUR BUSINESS
M&L
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AI Team
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Real expertise, available now. Richard handles every strategic conversation personally.
Our AI team is part of what we build for clients. Talking to them is the product demo. Everything important reaches Richard.
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