Working session
Talk through the problem and whether a closer look would be worthwhile.
Free initial conversation. No obligation.
Our approach
Understand the work.
Then improve it.
The person doing the job often knows where it breaks. I start there, alongside the available operating and customer evidence, before recommending a change.
The paid diagnostic
Enough evidence to make a good decision.
The exact deliverables and fixed price are agreed before starting. A diagnostic typically takes one to two weeks; availability and scope affect timing.
- Understand the customer moment or workflow causing difficulty.
- Speak with the people responsible for the work.
- Review available data and establish a useful baseline.
- Identify practical changes and their dependencies.
- Set out priorities, measures and a defined recommendation.
How we work
Clear stages. Agreed scope.
Paid diagnostic
Review the workflow, available evidence and current cost. Agree priorities and a recommended scope.
Typically 1–2 weeks. Fixed scope and price agreed in advance.
Build and embed
Implement the agreed changes, test with the team and transfer the tools and operating responsibility.
Focused engagements typically 4–6 weeks, from S$15,000. Timing and investment depend on scope.
After implementation
Make it usable without me.
Training, access, documentation and responsibility for maintenance belong in the scope. Any platform subscriptions or ongoing support should be visible before the work starts.
Explore services and deliverablesSpeak with Richard
Bring one problem worth solving.
Tell me what happens today and what you would like to change. We can work out a sensible first step.
Direct enquiries. Replies may not be immediate.
Telephone: +65 8453 7610